Legal

Refund policy

This policy applies to tuition invoiced by Switch Cloudhub for programmes described on this site. Prices on the website are informational; refunds apply only to amounts actually paid against a confirmed invoice. This site does not run checkout.

Eligibility

You may request a refund if you cancel in writing before the programme start date stated on your confirmation, or if we cancel or materially relocate the cohort (for example, leaving Pathumwan without a workable alternative) and you do not accept the new dates.

After the start date, refunds are partial or declined, as set out below. “Start date” means the first scheduled teaching evening, even if you did not attend.

Timeframe for requesting

Write to info@switch-cloudhub.digital no later than fourteen (14) days after the event that triggers the request (cancellation, our date change, or a documented teaching failure). Requests after that window are considered only where Thai consumer law requires it.

Full refund

A full refund of tuition paid is available if you cancel at least ten (10) full days before the start date, or if we cancel the cohort and cannot offer a seat in the next run of the same programme. Bank or transfer fees charged by your bank are not always recoverable; we refund the net we received plus any fee we ourselves charged.

Partial refund

If you cancel between nine days and the start date, we retain 25% of tuition to cover a seat we cannot easily refill, and refund the rest. If you withdraw after week one but before the midpoint of the programme, we may refund 40% of tuition at our discretion when the seat can still be offered to a waitlist. After the midpoint, tuition is not refunded except as required by law or where we have failed to deliver a substantial part of the syllabus.

Non-refundable items

Guest-operator briefing slots booked under Observatory Desk after they have occurred are non-refundable. Printed materials already issued, third-party venue charges if a closed company run was held off Rama 4, and travel or hotel costs you arranged yourself are non-refundable. Application notes and prospectus conversations are free and generate nothing to refund.

Refund process

Send an email stating your name, invoice number, programme, and reason. We confirm receipt within two working days and decide within ten working days. Approved refunds are paid back to the original payer using the same method where possible (Thai bank transfer in most cases).

Processing time and method

Once approved, expect the funds to leave our account within fifteen (15) working days. International wires may take longer on the receiving side. We do not refund in cash at the Rama 4 door and we do not issue store credit masquerading as a refund unless you ask for a credit toward a later cohort in writing.

Cancellation by Switch Cloudhub

If an instructor is ill and we cannot staff the week, we reschedule that week. If more than two teaching weeks must move, you may cancel for a full refund of unused tuition. We will not replace Live Basket Intelligence with a shorter Desk Pass without your agreement.

Exceptions

We may refuse a refund where materials or datasets were copied in breach of the terms, where a participant was removed for harassment, or where payment itself failed or was charged back. Statutory rights under Thai law are not limited by this paragraph.

Contact for refund requests

info@switch-cloudhub.digital · Phone: 662 2151568 · Street: 369-375 Rama 4 Road Rongmuang; City: Pathumwan; State/province/area: Bangkok; Zip code: 10330; Country: Thailand.

Effective 13 August 2026.